CareLine puts a chat window on your website. An AI assistant answers the common questions straight away and hands the conversation to your staff the moment a person is needed.
The assistant handles what it can. Your staff only step in when they are needed, and nothing is lost along the way.
Name, email and mobile number come first. A guest who returns with the same email or mobile sees their earlier chats.
It asks what they need, offers your common questions, and replies from the answers your company wrote.
When the assistant has no answer, or the guest asks for a person, the chat joins your staff queue.
Stored with the ID of the staff member who handled it. A chat with no message for 5 minutes closes itself.
Each sign-in opens the dashboard for that role and nothing else.
Runs the whole service and decides who may use it.
Sets up the company's chat and team.
Talk to guests in the live console.
Choose the one that suits your site, then set your own colour. You see a live preview before saving.
Request a key for your domain. Once the administrator approves it, paste this before the closing body tag of your site.
<script src="https://chat.example.com/widget.js"
data-key="pk_your_approved_key" async></script>
The protections are part of how the system is written, not an add-on.